System requirements

Webtrader is supported in the following browsers on PC’s:

Internet Explorer 10 or newer
Firefox 8 or newer
Google Chrome 17 or newer

Important: Microsoft.Net Framework 4.0 or above must be installed to view Advanced Chart.

Webtrader is officially supported in the following browsers on Apple Macs:

Safari 4 or newer
Firefox 8 or newer
Google Chrome 17 or newer

Important: Advanced Chart is not currently available on Apple Mac.

Webtrader is officially supported on the following mobile browsers:

iOS devices running iOS 6.0 and above
Android devices running Android 2.3 and above
Blackberry devices running BB10 OS

Conditions of Access

The Standard Bank of South Africa Limited ("Standard Bank") maintains this website (the "Site") and the services/products ("Services") made available on the Webtrader Platform ("Trading Platform").
All Services are subject, in addition to these terms and conditions ("Online Terms"), to the requisite terms and conditions of Standard Bank in respect of each Service.
By accessing and/or utilising any of the Services on the Site and/or Trading Platform, you the user, agree that you have reviewed the Site and/or Trading Platform in its entirety, that you have read the disclaimer in respect of the Site and/or Trading Platform, accepted the terms and conditions applicable to the Services, the Terms of Business and other agreements applicable to the relevant Services including all legal and regulatory terms and are conversant with and understand such terms and conditions and the applicable legislation and regulations which includes but is not limited to the applicable exchange control regulations.
Standard Bank may amend the Online Terms from time to time. By accessing this Site and/or the Trading Platform you are bound to the version of the Online Terms published here at the time of any visit to the Site and/or Trading Platform. You agree to view and be bound to the current version each time you access the Site and/or Trading Platform. A certificate signed by the administrator responsible for maintaining the Site and/or Trading Platform will be prima facie proof of the date of publication and content of the current version and all previous versions of the Online Terms.
Standard Bank reserves the right at any time to change or discontinue any aspect, service or feature of the Site and/or the Trading Platform or Services without notice.
Standard Bank reserves the right to reject, in its sole discretion, any application for Services contained on this Site and/or Trading Platform.
Standard Bank may also impose limits or conditions on the right to certain Services, features or functions and it may restrict access to parts of or all of the Services on the Site and/or the Trading Platform.
You hereby warrant to Standard Bank that you have the required legal capacity to enter into and be bound by contractual terms. Minors must be assisted by their legal guardians when reading these conditions and the respective exchange control provisions to the extent that it is applicable to minors. If you are unsure whether you have the legal capacity to enter into agreements, contact Standard Bank for further information on 0860 121 555/ +2711 378 8900 or e-mail: securities@standardbank.co.za before you continue using the Site and/or the Trading Platform.
Copyright subsists in the Site and the Trading Platform and the unauthorised copying, reproduction, distribution, dissemination, sale, publication or other use of this material and the trade marks, logos or service marks (whether registered or not) of Standard Bank and any of its affiliates, subsidiaries, shareholders, agents, consultants, directors, officers or employees or its holding company (collectively "Standard Bank Group") shall constitute an infringement of the relevant intellectual property laws. For the avoidance of doubt, “Standard Bank Group” shall include Standard Bank.
You are authorised to view and download one copy to a local hard drive or disk, print and make copies of such printouts, provided that:
- the material is used for considering use of the online services and for no other commercial purposes; and
- any reproduction of our proprietary material from this Site and/or Trading Platform or portion of it must include our copyright notice in its entirety.

The logos and trademarks shown on the Site and/or Trading Platform are registered and unregistered trademarks of Standard Bank or that of third parties. Nothing on the Site and/or the Trading Platform should be construed as granting any license or right to use any trademark without Standard Bank's prior written permission and/or that of third parties, as the case may be. You may not, without Standard Bank's prior written permission, use any of the intellectual property for any other purposes. An application to use the intellectual property must be submitted to securities@standardbank.co.za. Upon receiving your application, Standard Bank will respond and enter into further discussions with you. If you do not get a written response from Standard Bank within 5 (five) Business Days (which excludes Saturdays, Sundays and public holidays in the Republic of South Africa), consider your request as rejected.
Irrespective of the existence of copyright, you acknowledge that Standard Bank is the proprietor of all material on the Site and/or the Trading Platform, whether it constitutes confidential information or not, and that you have no right, title or interest in any such material.
Standard Bank shall not be liable for any interruption, malfunction, downtime or other failure of this Site and/or the Trading Platform or any component part of the Site and/or the Trading Platform (as the case may be) for whatever reason.
Standard Bank may modify, suspend or discontinue the Site and/or the Trading Platform, whether temporarily or permanently, without notice.
You authorize Standard Bank to act on any instruction purporting to emanate from you whether in written, electronic or any other format. Standard Bank will not be required to authenticate any instruction and Standard Bank Group shall not be held liable as a result of the unauthorised use of your PIN or password, which must be kept secret and secure by the user at all times. If you discover that your PIN and/or password has been compromised in anyway whatsoever, you must immediately contact Standard Bank.
Standard Bank will use its reasonable endeavors to carry out all instructions received from you through this Site and/or Trading Platform. However, you shall not hold Standard Bank Group liable for, and hereby indemnify Standard Bank Group against, any claim arising from the late or delayed processing of your instructions. You agree that any such instruction issued through the Trading Platform is solely at your risk.
In the event that the Site and/or the Trading Platform is suspended or unavailable for any reason whatsoever, the user does have the option of contacting Standard Bank's contact centre on 0860 121 555 or +27 11 378 8900 during its operating hours.
By accessing and utilizing this Site and/or the Trading Platform you do so on your own initiative and on your own risk, and are responsible for your compliance with applicable laws and regulations.
Whilst all reasonable precautions have been taken, Standard Bank does not warrant that this Site and/or the Trading Platform or any downloads via the Site and/or Trading Platform are free from viruses or destructive code. Standard Bank Group shall not be liable for any damage or injury arising out of any person's or entity's access to or inability to access the Site and/or the Trading Platform. This limitation includes, but is not limited to, any damage to computer equipment and computer systems caused by virus, malware and any other harmful computer coding.
This Site and/or Trading Platform may contain links to other websites with information and material produced by other parties. Whilst Standard Bank tries to provide links only to reputable websites, it cannot accept responsibility or liability for the information provided on other websites. A link from the Site and/or Trading Platform to any other website does not mean that Standard Bank has scrutinized or endorsed the owners or administrators of the websites or their business or security practices and operations.
Consulting the Site and/or Trading Platform does not constitute a customer relationship and Standard Bank shall not have any duty or incur any liability or responsibility towards any person or entity as a result of such person or entity consulting the Site and/or Trading Platform.
There are risks associated with online trading and utilizing an Internet based deal execution trading system including, but not limited to, the failure of hardware, software, and Internet connections. Since Standard Bank does not control signal power, its reception or routing via Internet, configuration of your equipment or reliability of its connections, it cannot be responsible for communication failures, distortions or delays when trading online. Standard Bank employs backup systems and contingency plans to minimize the possibility of system failure.
Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Site and/or the Trading Platform or any subsidiary pages before receiving Standard Bank's prior written approval, which may be withheld or granted subject to the conditions we specify from time to time. An application for linking must be submitted to securities@standardbank.co.za. Once received, Standard Bank will do its best to respond and enter into further discussions with you. If you do not get a written response from Standard Bank within 5 (five) Business Days, consider your request rejected. Breach of these conditions entitles Standard Bank to take legal action without prior notice to you and you agree to reimburse the costs associated with such legal action to Standard Bank on an attorney and own client scale.
Standard Bank's commitment to your privacy and the security of your personal information is outlined in its Privacy and Security statement.
All claims instituted by you against Standard Bank Group arising as a result of your use of the Site and/or the Trading Platform or on the interpretation of these Online Terms (other than where an interdict is sought or urgent relief may be obtained from a court of competent jurisdiction), will be submitted to and decided by arbitration. That arbitration will be held with only the parties and their representatives present at the offices of the Arbitration Foundation of Southern Africa, Sandton, Gauteng, Republic of South Africa. The arbitration will be governed by the rules of the Arbitration Foundation in terms of South African law and will be heard by an arbitrator or arbitrators appointed by the Arbitration Foundation of Southern Africa. Either party will be entitled to have the award made an order of court of competent jurisdiction. The parties will keep the evidence in the arbitration proceedings and any order made by any arbitrator confidential unless otherwise contemplated. The arbitrator will have the power to give default judgment if any party fails to make submissions on due date and/or fails to appear at the arbitration. Standard Bank may institute action against you in any court with appropriate authority.
The Site and/or the Trading Platform are intended for use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations.
The Trading Platform calculates all dates and times based on UTC (Coordinated Universal Time). The display of dates and times in different timezones are for convenience purposes only and discrepancies from UTC may occur on dates and times due to changes in day light savings times and similar issues. In case of discrepancies or disputes, UTC time will always prevail.

No material or publication on this website ("Site") and/or Trading Platform constitutes an offer or the solicitation of an offer for the sale or purchase of any security or financial instrument. Whilst The Standard Bank of South Africa Limited (“Standard Bank”) has taken care to ensure that the content and services on the Site and/or Trading Platform are accurate, it does not warrant that the Site and/or Trading Platform, any tools such as calculators, software, information provided by Standard Bank or any of its third party services providers, content or other services will be error free or will meet any particular criteria of accuracy, completeness, reliability, performance or quality and expressly disclaim all such implied warranties. Whilst all reasonable precautions have been taken, Standard Bank does not warrant that the Site and/or Trading Platform or any downloads via the Site and/or Trading Platform are free from viruses or destructive code. Standard Bank and any of its affiliates, subsidiaries, shareholders, agents, consultants, directors, officers or employees or its holding company (collectively “Standard Bank Group”) shall not be held liable for any damages whatsoever relating to your use of the Site and/or Trading Platform or the services offered or information made available on the Site and/or Trading Platform or your inability to use the Site and/or Trading Platform or any of the information or services. For the avoidance of doubt, “Standard Bank Group” shall include Standard Bank.

This includes without limitation any direct, indirect, special, incidental and consequential or punitive damages howsoever arising and regardless of whether Standard Bank Group was advised of the possibility of such loss or damage. Whilst every care has been taken in publishing information on the Site and/or Trading Platform, no representation, warranty or undertaking (express or implied) is given and neither responsibility nor liability is accepted by Standard Bank Group as to the accuracy of the information contained herein. Standard Bank Group cannot be held liable for the use of and reliance on these opinions, estimates and findings. All opinions, estimates and findings contained on the Site and/or Trading Platform may be changed after publication at any time without notice. The information contained on the Site and/or Trading Platform is not intended as advice.

Should the information lead you to consider entering into any transaction in relation to the financial product you must take note of the following: there are intrinsic risks involved in transacting in any of the products; no guarantee is provided for the investment value in a product; any forecasts based on hypothetical data are not guaranteed and are for illustrative purposes only; returns may vary as a result of their dependence on the performance of underlying assets and other variable market factors; past performances are not necessarily indicative of future performances; unless a financial needs analysis has been conducted to assess the appropriateness of the product, investment or structure to your unique particular circumstances, Standard Bank cautions you that there may be limitations on the appropriateness of the information for your purposes and you should take particular care to consider the implications of entering into the transaction, either on your own or with the assistance of an investment professional.

There may be various tax implications to consider when investing in the product and you must be aware of these implications before investing. Standard Bank Group does not accept liability for the tax treatment by any court or by any authorities in any jurisdiction in relation to any transaction based on the information. It is strongly recommended that individual tax advice be sought before entering into any such transaction. Standard Bank Group may have long or short positions in currencies or securities mentioned on the Site and/or Trading Platform or related investments, and may add to, dispose of or effect transactions in such currencies, securities or investments for their own account and may perform or seek to perform advisory or banking services in relation thereto.

The contents of this Site and/or Trading Platform may not be copied or reproduced in whole or in part without the prior written consent of Standard Bank. This Site and/or Trading Platform is not directed at any person in any jurisdiction where for any reason this Site and/or Trading Platform's publication or availability is prohibited and any person to whom such prohibition applies may not access this Site and/or Trading Platform. Any person who accesses this Site and/or Trading Platform does so on their own initiative and is responsible for compliance with the applicable laws and regulations. Legal advice should be sought in cases of doubt. These web pages will only be registered in South Africa and will not be registered under the securities laws of any other jurisdiction including the United Kingdom and the United States of America.

Disclaimer with respect to FACTA content on this site

None of the products or services listed on this website is being offered to any natural person resident there, or any corporation, partnership, limited liability company, business or other trust, association, joint-stock company, fund or any form of enterprise similar to any of the foregoing, in each case that is organised or incorporated under the laws of the United States, or any other person or entity that would otherwise constitute a US Person.

Standard Bank’s commitment to your privacy and the security of your personal information is outlined in its Privacy and Security statement

Any use of this Site and/or Trading Platform is subject to the “Online Terms”, as amended from time to time.

Privacy and Security Statement

Your right to privacy and security is very important to us.

We, The Standard Bank of South Africa Limited, treat personal information obtained through the use of this website or Webtrader Trading Platform (“Trading Platform”) as private and confidential and are committed to providing you with secure access to our online services. We voluntarily subscribe to the principles sect out in Section 51 of the Electronic Communications and Transactions Act, 25 of 2002, which govern the electronic collection of personal information.

How do we use the personal information we collect?

We need to collect personal or other information if we are to meet our obligations to you, to follow your instructions, to inform you of new services and to ensure that our business is geared towards your needs.

Use of technology to monitor your use of our website or Trading Platform.

We gather and analyse information on our visitors' routine use of this website or Trading Platform. We use this information to monitor which areas of the website are most frequently visited, to assist us to continue developing a value added service. This information is pooled so individual personal information, behaviour or patterns cannot be identified.

Cookies

On some parts of our website we use so called "cookie" technology. Cookie technology consists of small pieces of data or a small text file which is given to your browser by our webserver when you visit our website. This data is stored on your browser. The cookie is sent back to our webserver each time you visit our website or Trading Platform. Cookies are not computer programs and do not run on a computer like programs do. They cannot gather information or function on their own. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set up your Internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website or Trading Platform and our online services may not function properly, or at all.

Third Parties

Whenever we commission other organisations to provide support services to us, we will bind them to our privacy policies as far as they may be required to have access to our customers' personal information to perform such services. Our website or Trading Platform may contain links to or from other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other sites. We recommend that you always read the privacy and security statements on such sites.

When we will disclose personal information without consent?

We will not disclose personal information to anyone outside Standard Bank without your permission unless:

we are compelled to do so by law or in terms of a court order;
it is in the public interest to do so; or
it is necessary to protect our rights.

Storing personal information

Personal information we collect via the website or Trading Platform is stored in a secure environment and is not available to any person outside Standard Bank.

Our security practices

We are committed to providing secure online services. As such, all interactions with our transactional sites are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personal information when completing online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only. We have also employed the services of independent security experts to test and advise us on the security of our systems. To ensure that you benefit from our security you should read the security tips we post on our site from time to time.

Privacy and security statements applying to specific online services

Different online services and The Standard Bank of South Africa Limited's or any other Standard Bank Group entities may have their own privacy and security policies because the nature of their service or products demand a deviation from our general policy as set out herein. These specific policies will apply to and exclusively govern your use of the particular online or banking service.

Right to amend this privacy and security statement

We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement.

Questions

If you have any questions about this privacy and security statement please email us on securities@standardbank.co.za.

Contact us

	Support offered in English only
	South Africa: 0860 121 555
	International: +27 11 415 6555
	Send a general query
	Call centre hours (SA) Monday to Friday 8:30am GMT+2 until New York Market Close Excluding Internationally recognised Holidays
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